Terms of Service

The agreement

These terms are an agreement between AI Explorers, registration number 2025/460302/07 ("we", "us"), and the organisation on whose behalf an account is opened ("you"). They apply from the moment you create an account or use AETHER, whichever comes first.

If you are accepting these terms for a company, you confirm you are authorised to bind it. If you have a separately signed agreement with us, that agreement wins wherever the two conflict.

Definitions

• Platform means AETHER, including the web application, the documentation, the API, and the AETHER Coder extension.
• Agent means an AI assistant you configure on the Platform.
• Your Content means anything you or your users put into the Platform: instructions, documents, messages and configuration.
• Output means what an Agent produces in response.
• Credit means the prepaid balance used to pay for consumption on the Platform.

Your account

You must give accurate registration details and keep them current. You are responsible for everything done under your account, including by people you invite, and for keeping credentials secure. Tell us promptly if you believe an account has been compromised.

Signing up makes you the administrator of your own organisation. Administrators can invite others, assign roles, set budgets and see usage across the organisation. Choose who you make an administrator with that in mind.

You must be at least 18 years old and legally able to enter into a contract.

Beta status

AETHER is in beta, and the interface says so. In practice that means features can change or be removed at short notice, and some parts are less stable than others. We will not deliberately break something you depend on without warning, but you should not build a critical process on the Platform without discussing it with us first.

Credits and payment

The Platform runs on prepaid credit denominated in United States dollars. Purchases are charged in South African rand at the exchange rate applied at the time of the transaction, through our payment provider. We never see or store your card or bank details.

• New organisations receive a promotional credit of USD 5.00 to try the Platform. It is a gift, not a purchase, and it is not refundable or exchangeable for cash.
• Consumption is charged against your balance as agents run, based on the tokens each model consumes plus our margin. Current rates are shown in the application before you spend.
• When your balance reaches zero, agents stop running. This is a hard stop and it is deliberate: it means you cannot run up a bill you did not agree to.
• Administrators can set organisation and per-person budgets. A budget that is reached behaves the same way.
• Credit does not expire while your account is open.

Purchased credit is non-refundable except where the Consumer Protection Act or other South African law gives you a right to a refund, or where we have charged you in error. If we have made a billing mistake, tell us and we will correct it.

Acceptable use

You may not use the Platform to:

• break the law, or help anyone else do so,
• infringe someone's intellectual property, privacy or other rights,
• upload material you have no right to upload,
• generate content that sexualises children, incites violence, or harasses a person,
• build weapons, malware, or tools whose purpose is to cause harm,
• impersonate a person or organisation in a way likely to deceive,
• attempt to breach the security of the Platform, other tenants, or our providers,
• circumvent budgets, rate limits or billing,
• resell access without our written agreement, or
• use the Platform to train a competing AI model.

You are also bound by the acceptable use policies of the model providers your agents are configured to use. If one of them terminates our access because of what you did, we may pass that consequence on to you.

Your content

Your Content stays yours. We claim no ownership over it. You grant us only the licence we need to run the service: to store it, process it, and send the necessary parts of it to the model provider an agent is configured to use, so that the Agent can answer.

We do not use Your Content to train AI models, and our agreements with model providers prohibit them from doing so with data sent through AETHER.

You are responsible for having the right to upload what you upload, and for having a lawful basis where it contains personal information. Our Privacy Policy explains the split of responsibility: you are the responsible party for Your Content, and we act on your instructions.

The Platform itself, including its software, design and documentation, remains ours. Nothing here transfers our intellectual property to you.

AI output

As between you and us, Output belongs to you. Two honest caveats come with that.

First, AI models make mistakes. Output can be inaccurate, incomplete or entirely fabricated while sounding confident. It is not legal, medical, financial or professional advice, and it should be reviewed by a competent person before you act on it. You decide what to do with Output, and you carry the consequences of that decision.

Second, models are statistical, so similar prompts can produce similar Output for different customers. We cannot promise Output is unique, and we cannot promise it does not resemble something that already exists.

Availability and support

We aim to keep the Platform available and we will give reasonable notice of planned maintenance where we can. We do not offer a contractual uptime guarantee unless one is in a separately signed agreement with you. The Platform depends on third parties, including our model providers, and an outage at one of them can affect you.

Support is by email at sales@aetheragents.cloud.

Confidentiality

Each of us may learn confidential information about the other. Neither will disclose it except to people who need it and are under a duty of confidence, or where the law requires disclosure. This obligation continues for three years after the account closes.

Warranties

We will provide the Platform with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the Platform is provided as it is, without further warranty of any kind, including any implied warranty of fitness for a particular purpose. Nothing in this section limits rights you have under the Consumer Protection Act that cannot be excluded by agreement.

Limitation of liability

Neither of us is liable for indirect or consequential loss, loss of profit, loss of business, or loss of data, however it arises.

Our total liability to you in any 12-month period is limited to the amount you paid us in that period. Where you have paid us nothing, our liability is limited to USD 100.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Suspension and termination

You can close your account at any time from the application. We may suspend or terminate an account that breaches these terms, that puts the Platform or other customers at risk, or where we are required to by law. Where circumstances allow, we will warn you first and give you a chance to put it right.

On termination, access stops and Your Content is deleted in line with the retention periods in the Privacy Policy. Export anything you need before closing the account. Unused credit is not refunded when you close the account voluntarily or when we terminate for breach; if we terminate for our own convenience, we will refund the unused balance.

Changes

We may change these terms. Material changes will be notified to account administrators by email at least 14 days before they take effect, and continuing to use the Platform after that date means you accept them. If you do not, you may close the account and we will refund unused credit.

Governing law and disputes

These terms are governed by South African law, and the courts of South Africa have jurisdiction. Before starting proceedings, both of us agree to try to resolve the dispute in good faith by talking to each other first.

Contact

• Email: sales@aetheragents.cloud
• Phone: +27 079 11 00 596
• AI Explorers, registration number 2025/460302/07, South Africa